Reference

Legal rules for your account

Your account terms, wallet records, and access rules are set out here before you open an account, with DANA, OVO, GoPay, and QRIS named where payment records matter.

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CONTACT ROUTES

Legal contact paths open every day

Legal questions need a clear route, not a generic chat queue. We keep support available every day from 09:00 to 23:00 WIB through live chat, WhatsApp, and email, and our team can move account-law, data, and payment-record requests to the right desk. Have your registered phone number, username, and the related DANA, OVO, GoPay, or QRIS reference ready so we can check the record without exposing extra account data.

Team online

Live chat legal queue

Use the live chat button inside your account from 09:00 to 23:00 WIB. Choose Legal or Account Terms, then share your username and the date of the event you want us to check.

WhatsApp account desk

Message our WhatsApp support line during the same hours for access, eligibility, or account-name questions. We may ask for your registered phone number and one masked payment reference before we continue.

Email record requests

Send longer legal requests by email when you need a written reply. Include the account name, device type, payment rail, and exact date so our team can trace the account record.

DATA PRACTICE

Six legal controls around your data

Your legal rights connect directly to how we handle account data. We collect only the account details needed for access, wallet matching, security checks, and customer support, then keep records for periods…

Account identity checks

When you create an account, we match your username, phone number, and payment name where needed. This helps us handle access disputes and reduce account takeovers without asking for unrelated personal details.

Cookie and session records

Cookies help us keep your session active, remember device settings, and spot unusual logins. You can clear cookies in your browser, but you may need to sign in again afterward.

Wallet record matching

DANA, OVO, GoPay, and QRIS records are checked against your account name, amount, and time stamp. We use these records for wallet disputes, refund checks, and legal account tracing.

Security change path

If your phone or password changes, open Account, then Security, then Contact Update after sign-in. We may pause sensitive account actions until the new contact route is confirmed.

Retention of records

We keep account and transaction records only for operational, dispute, and legal needs. When a record is no longer needed for those purposes, we aim to remove or separate it from active systems.

Correction requests

If your name, phone number, or email is wrong, contact support with the correct detail and proof tied to the account. We check the request before changing account data.

Common legal questions before joining

We answer legal questions before you open your account so you can decide with clear terms in front of you. These answers explain access rules, data handling, payment-record use, cookies, and contact paths. They do not replace local legal advice. If your location, account name, or payment record raises a specific issue, contact us and we will check the account record directly.

Access depends on local law and is available only where local law permits. We may restrict, pause, or close access if your location, account record, or legal rule does not support continued use.

We collect account details such as username, phone number, login records, device session data, and payment references. These records help us manage access, wallet disputes, account security, and requests sent to our support desk.

Those rails create time-stamped transaction references that help us match wallet activity to your account. If you ask about a payment record, we check the rail name, amount, time, and account match.

Contact live chat, WhatsApp, or email from 09:00 to 23:00 WIB and state the detail that needs correction. We may ask for account proof before changing phone, email, or payment-name records.

Cookies and session logs help show when an account was accessed, which device was used, and whether a security check was triggered. Clearing cookies may end your session, but it does not erase transaction records.

We place updated terms on this page with the active date. If a change affects account access, data handling, or wallet records, continued use after that date means the updated terms apply.

Yes, you can ask support to close your account. We check your identity first, then process the closure while keeping transaction or dispute records that we still need for legal or operational reasons.

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